Connected to internet but can not open any websites


Possible Solution
Open command prompt and type
ping google.com
If you can’t able to ping then these steps will help you.

This issue can occur by incorrect DNS settings. I suggest you perform the following steps to troubleshoot the issue.
1. Click "Start", input "NCPA.CPL" (without quotation marks) and press Enter.
2. Right click on the connection that you use for the local connection, and then click "Properties".
3. Click to select "Internet Protocol Version 4 (TCP/IPv4)", and then click "Properties".
4. In the Internet Protocol window, let's change the "Preferred DNS server" to 208.67.222.222 OR 208.67.220.220.
5. Click 'OK' twice to complete the modification.

If the issue persists, please repeat the steps and change the "Preferred DNS server" to.
Meanwhile, I would appreciate your help in clarifying that if the network is based on a router or a DSL modem. If there is a router, please bypass it and connect to DSL modem directly for a test.

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